Terms of service

Last Updated: June 2026

Welcome to Vexashop.

These Terms of Service ("Terms") govern your access to and use of the Vexashop website, products, services, content, and features. By visiting our website or purchasing products from us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. Introduction

Vexashop is an online retail store dedicated to providing thoughtfully selected pet products and accessories for customers worldwide.

Throughout these Terms, references to:

"Vexashop"
"Company"
"We"
"Us"
"Our"

refer to Vexashop and its operators.

References to:

"Customer"
"User"
"You"
"Your"

refer to any individual accessing or using our website.

By accessing our website, you acknowledge that you have read, understood, and agreed to these Terms.

2. Eligibility

By using our website, you represent that:

You are at least the age of majority in your jurisdiction.
You have the legal capacity to enter into binding agreements.
All information provided is accurate and complete.
You will use our website in compliance with applicable laws.

We reserve the right to refuse service to anyone for any reason at any time.

3. Acceptance of Terms

Your use of the website constitutes acceptance of:

These Terms of Service;
Our Privacy Policy;
Return & Refund Policy;
Shipping Policy;
Any additional policies published on the website.

If you do not agree with any portion of these Terms, you should discontinue use of the website immediately.

4. Products and Services

Vexashop strives to provide accurate descriptions, specifications, and images for all products.

However, we cannot guarantee that:

Product descriptions are entirely error-free;
Colors displayed on screens perfectly match actual products;
Packaging remains identical across all manufacturing batches;
Every specification remains unchanged over time.

We reserve the right to modify, discontinue, or update products without prior notice.

5. Product Availability

All products are subject to availability.

We may limit:

Quantities purchased;
Orders from specific regions;
Orders placed using certain payment methods;
Bulk purchasing activities.

We reserve the right to discontinue any product at any time.

6. Pricing Policy

Prices displayed on our website are subject to change without notice.

Although we strive for accuracy, pricing errors may occasionally occur.

If a pricing error is discovered after an order has been placed, we reserve the right to:

Cancel the order;
Contact the customer for confirmation;
Issue a refund if necessary.

Customers will not be charged additional amounts without consent.

7. Order Acceptance

Submitting an order does not guarantee acceptance.

An order is considered accepted only after:

Payment authorization is completed;
Inventory is confirmed;
Order verification is completed.

We reserve the right to reject or cancel any order for reasons including:

Suspected fraud;
Inventory shortages;
Pricing errors;
Violation of these Terms.

8. Payment Terms

Customers agree to provide valid payment information when placing an order.

Accepted payment methods may include:

Major credit cards;
Debit cards;
PayPal;
Shop Pay;
Apple Pay;
Google Pay;
Other payment methods available at checkout.

Payments are securely processed through third-party providers.

Vexashop does not store complete payment card information.

9. Billing Information

Customers agree to provide:

Accurate billing details;
Accurate shipping information;
Valid contact information.

Failure to provide accurate information may result in:

Delayed shipping;
Order cancellation;
Additional verification requests.

Customers are responsible for keeping account information current.

10. Shipping and Delivery

Shipping times displayed on our website are estimates only.

Delivery may be affected by:

Weather conditions;
Customs inspections;
Carrier delays;
Peak shopping seasons;
Public holidays;
International shipping restrictions.

Estimated delivery dates are not guaranteed.

Additional details are available in our Shipping Policy.

11. International Orders

Vexashop serves customers globally.

Customers are responsible for complying with local laws regarding imported products.

Depending on destination country regulations, customers may be responsible for:

Customs duties;
Import taxes;
Government fees;
Brokerage charges.

Such charges are determined by local authorities and are outside our control.

12. Intellectual Property Rights

All website content is owned by or licensed to Vexashop, including:

Logos;
Product photographs;
Graphics;
Website design;
Product descriptions;
Written content;
Branding materials.

These materials are protected by intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written permission.

13. User Conduct

Users agree not to:

Violate any laws;
Engage in fraudulent activity;
Submit false information;
Attempt unauthorized access;
Disrupt website operations;
Introduce malware or harmful code;
Harass employees or other users.

Violations may result in suspension or termination of access.

14. Customer Reviews and Feedback

Customers may submit:

Reviews;
Testimonials;
Suggestions;
Comments;
Feedback.

By submitting content, you grant Vexashop a non-exclusive, royalty-free, worldwide license to:

Display;
Publish;
Reproduce;
Modify;
Use such content for promotional purposes.

We reserve the right to remove content that violates these Terms.

15. Promotional Offers

From time to time, Vexashop may offer:

Discounts;
Coupons;
Promotions;
Giveaways;
Loyalty rewards.

Promotions may be modified or terminated without prior notice.

Promotional offers:

Cannot be exchanged for cash;
May not be combined unless stated otherwise;
May contain additional eligibility requirements.

16. Account Security

If account registration is available, users are responsible for:

Maintaining password confidentiality;
Monitoring account activity;
Restricting unauthorized access.

Vexashop is not liable for losses resulting from compromised account credentials.

17. Third-Party Services

Our website may contain links to third-party websites or services.

These external services operate independently.

We are not responsible for:

Third-party content;
External policies;
Third-party transactions;
Third-party security practices.

Users access such services at their own risk.

18. Disclaimer of Warranties

To the fullest extent permitted by law, all products and services are provided on an "as is" and "as available" basis.

Vexashop makes no guarantees regarding:

Continuous website availability;
Error-free operation;
Uninterrupted service;
Absolute accuracy of content.

Use of the website is at the customer's own risk.

19. Limitation of Liability

To the maximum extent permitted by law, Vexashop shall not be liable for:

Indirect damages;
Incidental damages;
Consequential damages;
Lost profits;
Lost business opportunities;
Data loss;
Service interruptions.

Our maximum liability shall not exceed the amount paid by the customer for the applicable order.

20. Indemnification

Customers agree to indemnify and hold harmless Vexashop from claims arising out of:

Violation of these Terms;
Misuse of products;
Violation of laws;
Infringement of third-party rights.

This obligation survives termination of website use.

21. Force Majeure

Vexashop shall not be liable for delays or failures caused by events beyond reasonable control, including:

Natural disasters;
Pandemics;
Government actions;
Labor disputes;
Transportation interruptions;
Internet outages;
Supply chain disruptions.

Performance obligations may be suspended during such events.

22. Termination

We reserve the right to suspend or terminate access to the website without prior notice if:

These Terms are violated;
Fraudulent activity is suspected;
Website security is threatened.

Termination does not affect obligations incurred before termination.

23. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in Canada.

Any disputes arising from website use shall be resolved through appropriate legal channels in the applicable jurisdiction.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. Entire Agreement

These Terms, together with all policies published on the website, constitute the entire agreement between customers and Vexashop regarding website use and purchases.