Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to Vexashop.

At Vexashop, we understand how exciting it is to receive products for your beloved pets. We are committed to providing a reliable, transparent, and customer-friendly shipping experience for customers worldwide.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled after purchase.

By placing an order through our website, you agree to the terms outlined below.

1. Our Shipping Commitment

Vexashop proudly offers:

✅ Free Worldwide Shipping

✅ Secure Order Processing

✅ Order Tracking Availability

✅ International Delivery Service

✅ Dedicated Customer Support

We work with trusted fulfillment partners and shipping carriers to ensure your products arrive safely and efficiently.

2. Shipping Coverage

We currently ship to most countries and regions worldwide.

Available destinations may include:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • Germany

  • France

  • Italy

  • Spain

  • Netherlands

  • Belgium

  • Sweden

  • Norway

  • Denmark

  • Switzerland

  • Ireland

  • Austria

  • Singapore

  • Japan

  • South Korea

  • Hong Kong

  • United Arab Emirates

and many other eligible countries.

Shipping availability may change without notice due to:

  • Carrier restrictions;

  • Customs regulations;

  • Geopolitical events;

  • Transportation limitations.

If shipping is unavailable to your location, you will be notified during checkout.

3. Free Worldwide Shipping

Vexashop proudly offers Free Worldwide Shipping on all eligible orders.

No minimum purchase is required unless otherwise stated during promotional periods.

Free shipping includes standard delivery services selected by our logistics partners.

Expedited shipping options may be offered in certain locations for an additional fee.

4. Order Processing Time

All orders require processing before shipment.

Typical processing time:

1–3 Business Days

During processing, we may:

  • Verify payment information;

  • Confirm inventory availability;

  • Prepare products for shipment;

  • Perform quality inspections;

  • Package products securely.

Orders are not shipped on:

  • Weekends;

  • National holidays;

  • Public holidays observed by fulfillment facilities.

Processing times may increase during high-demand periods.

5. Estimated Delivery Time

After shipment, most orders are delivered within:

Standard Delivery

7–10 Business Days

Delivery estimates may vary depending on:

  • Destination country;

  • Customs procedures;

  • Weather conditions;

  • Carrier performance;

  • Seasonal demand.

These delivery times are estimates only and are not guaranteed.

6. Shipping Confirmation

Once an order ships, customers will receive a shipping confirmation email.

The email may include:

  • Tracking information;

  • Carrier details;

  • Shipment status updates;

  • Estimated delivery information.

Customers should ensure their email address is entered correctly during checkout.

7. Tracking Information

Tracking numbers are typically generated once a shipment has been processed by the carrier.

Tracking updates may take:

  • 24–72 hours to appear;

  • Longer during peak shipping periods.

Some international carriers may update tracking less frequently than domestic carriers.

Tracking delays do not necessarily indicate a lost shipment.

8. Multiple Package Shipments

Orders containing multiple products may occasionally ship separately.

This may occur when:

  • Products originate from different fulfillment facilities;

  • Inventory availability varies;

  • Certain items require specialized packaging.

Customers may receive multiple tracking numbers for a single order.

No additional shipping charges will apply in such cases.

9. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Please verify:

  • Recipient name;

  • Street address;

  • Apartment or unit number;

  • Postal code;

  • Country;

  • Phone number.

Incorrect information may result in:

  • Delivery delays;

  • Failed delivery attempts;

  • Returned shipments;

  • Additional carrier fees.

Vexashop is not responsible for delays caused by incorrect customer-provided information.

10. Address Changes

Customers may request address changes shortly after placing an order.

Address modifications are not guaranteed because orders may enter fulfillment quickly.

Once an order has shipped, address changes may no longer be possible.

Customers should contact support immediately if changes are required.

11. Customs, Duties and Taxes

For international shipments, customs authorities may impose:

  • Import duties;

  • VAT;

  • GST;

  • Customs fees;

  • Brokerage fees;

  • Government taxes.

These charges are determined by local authorities and are beyond our control.

Customers are responsible for any applicable customs-related charges unless otherwise required by law.

12. Customs Delays

International shipments may occasionally experience delays due to customs inspections.

Such delays are outside the control of Vexashop and shipping carriers.

We appreciate your patience should customs processing extend delivery timelines.

13. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances including:

  • Severe weather;

  • Natural disasters;

  • Transportation disruptions;

  • Carrier operational issues;

  • Customs inspections;

  • Public holidays;

  • Political events;

  • Global supply chain disruptions.

Delivery estimates should not be interpreted as guaranteed arrival dates.

14. Lost Packages

A package may be considered lost if:

  • Tracking has stopped updating for an unusually long period;

  • The carrier confirms loss;

  • Delivery cannot be completed due to carrier error.

Customers should contact us if they believe their shipment has been lost.

We will investigate the situation and provide an appropriate resolution, which may include:

  • Replacement shipment;

  • Refund;

  • Store credit.

Each case is reviewed individually.

15. Delivered But Not Received

If tracking indicates delivery but the package cannot be located, customers should:

  1. Check around the delivery location.

  2. Contact household members.

  3. Check with neighbors.

  4. Contact the local carrier.

If the package remains missing, please contact our support team for assistance.

Investigations may require additional verification.

16. Refused Deliveries

If a customer refuses delivery for reasons not related to:

  • Product defects;

  • Shipping damage;

  • Fulfillment errors;

additional fees may be deducted from any eligible refund, including:

  • Return shipping costs;

  • Carrier handling charges;

  • Customs return fees.

17. Undeliverable Packages

Packages may be returned as undeliverable due to:

  • Incorrect addresses;

  • Incomplete addresses;

  • Unclaimed shipments;

  • Failed delivery attempts.

If a shipment is returned to us, we may contact the customer to arrange reshipment.

Additional charges may apply.

18. Shipping Restrictions

Certain products may not be available in specific locations due to:

  • Local regulations;

  • Carrier restrictions;

  • Customs limitations;

  • Product-specific regulations.

We reserve the right to refuse shipment where legally required.

19. Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery to the shipping address provided during checkout, except where otherwise required by applicable law.

Customers are responsible for securing deliveries after arrival.

20. Force Majeure Events

Vexashop shall not be responsible for shipping delays caused by circumstances beyond our reasonable control, including:

  • Floods;

  • Earthquakes;

  • Hurricanes;

  • Fires;

  • Pandemics;

  • Government restrictions;

  • Labor strikes;

  • Transportation shutdowns;

  • Internet outages.

Delivery timelines may be extended during such events.

21. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

22. Contact Information

For shipping-related inquiries, please contact:

Vexashop

Address:
12324 16e Avenue
Montréal, QC
Canada

Email: support@Vexashop.store

Phone: (800) 387-6508

Customer Support Team

We are always happy to assist you with questions regarding order processing, shipping updates, delivery status, or general shipping concerns.

Thank you for choosing Vexashop. We appreciate the opportunity to serve you and your beloved pets with carefully selected products and dependable worldwide delivery.