Contact information

Contact Information

Last Updated: June 2026

Welcome to Vexashop.

At Vexashop, we believe that excellent customer service is just as important as providing quality products for your beloved pets. Whether you have questions about an order, need assistance with a product, require shipping updates, or simply want to share feedback, our team is here to help.

We are committed to providing friendly, professional, and timely support to customers around the world.

Our Customer Support Philosophy

At Vexashop, pets are family.

We understand that every order represents a purchase made with care and love for a cherished companion. That is why we strive to make every interaction with our customers positive, respectful, and solution-focused.

Our support team is dedicated to:

Responding promptly to inquiries
Providing accurate information
Resolving issues fairly
Assisting customers throughout the shopping experience
Maintaining clear and transparent communication

Your satisfaction remains one of our highest priorities.

Business Information

Vexashop

Business Address:

12324 16e Avenue
Montréal, QC
Canada

Customer Support Email:

support@Vexashop.store

Customer Service Phone:

(800) 387-6508

Customer Service Hours

Our customer support team monitors inquiries throughout the week.

Standard Support Hours

Monday – Friday

9:00 AM – 6:00 PM

Weekend Support

Limited support may be available during weekends and holidays.

Response times may vary during:

Peak shopping seasons
Promotional events
Public holidays
Unexpected service disruptions

We appreciate your patience during busy periods.

How to Contact Us

Email Support

The fastest and most effective way to reach us is through email.

Email:

support@Vexashop.store

Customers may contact us regarding:

Order status
Shipping updates
Return requests
Refund inquiries
Product information
Billing questions
Technical issues
General feedback

For faster assistance, please include:

Your full name
Order number
Email used for purchase
Detailed description of the issue

Providing complete information helps us resolve inquiries more efficiently.

Phone Support

Phone:

(800) 387-6508

Our customer service representatives are available to assist with general inquiries and order-related concerns.

Please note that some requests may require follow-up by email to ensure accurate documentation and efficient resolution.

Contact Form Requests

Customers may also contact us through any contact forms available on our website.

Messages submitted through website forms are routed directly to our customer support system and are handled in the order they are received.

Order Assistance

If you have recently placed an order and need assistance, our support team can help with:

Order confirmation questions
Shipping updates
Tracking information
Delivery concerns
Product availability
Order modifications (when possible)
Cancellation requests

Please note that order modifications and cancellations may not always be possible once fulfillment processing has begun.

Shipping Assistance

Customers frequently contact us regarding shipping-related matters.

Our team can assist with:

Shipment tracking
Delivery estimates
Shipping confirmations
Lost package investigations
Address verification
International delivery inquiries

Before contacting support regarding delivery status, we recommend reviewing your tracking information for the latest updates.

Returns and Refunds Assistance

If you would like to request a return or refund, our team is available to guide you through the process.

Please prepare:

Order number
Product information
Photos (if applicable)
Description of the issue

Return requests are evaluated in accordance with our Return & Refund Policy.

Our goal is always to provide a fair and efficient resolution.

Product Questions

Need help choosing the right item for your pet?

We are happy to answer questions regarding:

Product features
Product materials
Product sizing
Product compatibility
Product care instructions
General recommendations

While we strive to provide accurate information, customers should always use products responsibly and according to their intended purpose.

Damaged or Incorrect Orders

If your order arrives:

Damaged
Defective
Incomplete
Incorrect

please contact us as soon as possible.

To help us resolve the matter quickly, please provide:

Order number
Clear photos of the product
Photos of packaging
Detailed explanation of the issue

Our team will review the information and determine the most appropriate resolution.

Feedback and Suggestions

We greatly value customer feedback.

Suggestions from our customers help us improve:

Product selection
Website functionality
Customer service
Shipping experience
Overall shopping experience

Whether positive or constructive, every message helps us grow and serve our community better.

Response Times

Our typical response times are:

Email Inquiries

24–48 Business Hours

Contact Form Requests

24–48 Business Hours

Peak Seasons

Up to 72 Business Hours

While we always aim to respond quickly, response times may occasionally be extended during periods of unusually high demand.

Customer Satisfaction Commitment

At Vexashop, we understand that trust is earned.

Every customer inquiry is important to us, and we make every reasonable effort to provide:

Respectful communication
Fair solutions
Honest guidance
Reliable support

Our mission is to create a pleasant shopping experience for pet owners while delivering products that bring joy and comfort to their furry companions.

Privacy of Communications

Information shared through customer support channels is handled in accordance with our Privacy Policy.

Customer communications may be retained for:

Order verification
Customer service purposes
Quality assurance
Fraud prevention
Legal compliance

We take reasonable measures to protect customer information and maintain confidentiality.

International Customer Support

Vexashop proudly serves customers worldwide.

Regardless of your location, our support team is committed to providing assistance whenever possible.

Please note that response times may vary depending on:

Time zone differences
Local holidays
Inquiry volume

We appreciate your understanding and patience.

Final Note

Thank you for choosing Vexashop.

We are honored to be part of your pet care journey and truly appreciate the trust you place in our brand. Whether you are purchasing a stylish ceramic bowl, a thoughtful feeding accessory, or another item for your beloved companion, we are committed to providing a positive experience from beginning to end.

If you ever need assistance, please do not hesitate to contact us.

We look forward to helping you and your pets for many years to come.